16.2 Running the audit report

The Audit Reporting tool enables you to list events for either a single workflow or task within MyID or for all operations. This list can be filtered according to specific criteria. For example, you might want to view all people added by a particular operator or all events for a named MyID user.

To run an audit report:

1. From the Reports category, select Audit Reporting.

2. Complete the form as appropriate and select Search.

   Note: The Reset button returns all fields on the form to their original values before any changes were made.

3. The results are displayed in the Selected Events table. This table shows the date on which the events started and ended, if applicable, the type of event (for example, adding a person or canceling a token) and a message associated with the event.

   An information symbol appears beside each operation. The color indicates the type of operation.

   You can browse through the Selected Events table, change the number of rows displayed and toggle the display of the table / Audit Reporting form.

   You can also browse through blocks of events.

4. To print the report, click the print button.
5. To save the report, select XML, CSV, or Excel to select the format, then click the save button.

16.2.1 Information icons

The information icon next to each event is color-coded to indicate the status of the operation. Pointing to the icon shows its type as a tooltip. The table below describes each type.

Shows that the operation was successful, for example, a card issuance completed successfully.

Shows that the operation started but did not complete. This occurs when the person closes the client or clicks on a top-level menu to cancel an operation.

Shows that the operation failed. This may happen, for example if there is a failed logon attempt.

Shows that the operation was canceled, for example, the user clicked Cancel during the Edit Groups workflow.

Shows that an error occurred (such as a server error) preventing the workflow from completing.

Shows that a warning occurred while the operation was in progress.

16.2.2 Browsing through blocks of events

You can browse through blocks of events; the number of events in each block depends on the value set in the Event Limit field on the Audit Reporting form.

For example, if the Event Limit value is set to 100, when you run the report, the first batch of 100 events is shown.

Clicking the following button shows the next batch of 100:

Clicking the following button shows the previous batch: